Thursday Jul 20, 2023
11:30 AM - 1:00 PM CDT
Thursday, July 20
11:30 a.m. to 1 p.m.
Grapevine Convention Center
1209 S. Main St.
Grapevine, TX 76051
Early Bird Members: $25 by 12 p.m. Thursday, July 13, $40 after.
Reservations not canceled by 12 p.m. the Friday before the luncheon will be billed, no refunds.
Events Coordinator, Jennifer Jones
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Join us this month during our annual Joint Chamber Luncheon with the Grapevine Chamber where our guest speaker will be DFW Airport's Executive Vice President of Revenue Management & Customer Experience, Ken Buchanan, who will be providing an overview and update of the Dallas Fort Worth International Airport.
Speaker Bio:
Ken Buchanan is a seasoned business professional with over 35 years of industry experience in revenue management, operations management, sales, merchandising technology, marketing, and customer experience. At DFW International airport, Mr. Buchanan is responsible for the Customer Experience, Terminal Management, Concessions, Market Research, and Parking Operation departments. Mr. Buchanan directs these teams to explore innovations that allow DFW Airport to adjust to fluid market dynamics to provide an exceptional customer experience.
In FY21, this included supporting over 229 concession businesses that served over 62 million passengers, resulting in over $66 million in revenues.
Before his time with DFW Airport, he has held executive-level positions at Pepsi Co., Kroger Corp., Kmart Corp., and Information Resources Inc. He also served as the Director of Strategic Initiatives for Coors, Inc.
Mr. Buchanan graduated with a bachelor’s in business administration from the University of Memphis and earned his masters in business administration, focusing on marketing, from Jackson State University.
Printed courtesy of www.heb.org/ – Contact the Hurst Euless Bedford Chamber of Commerce for more information.
P.O. Drawer 969, Bedford, TX 76095 – (817) 283-1521 – chamber@heb.org